Refund Policy

At Deep11 Compusoft, we are committed to delivering high-quality IT development services tailored to your business needs. Our refund policy outlines the circumstances under which refunds may be issued.

1. Eligibility for Refund

• Project Cancellation: If the project is canceled before any work has commenced, a full refund will be issued.
• Initial Work Phase: If cancellation occurs during the initial phase of development (within the first 5–10 working days), a partial refund may be issued based on the amount of work completed.
• Non-Delivery: If we fail to deliver the project as agreed and after reasonable attempts to resolve the issue, a refund may be considered.

2. Non-Refundable Situations

• After final delivery of the website and client approval.
• Delays caused by client unresponsiveness or failure to provide necessary materials or approvals.
• Change of mind or business decision after the project has started.
• Services involving third-party tools, hosting, or domain registration.

3. Refund Request Procedure

To request a refund, please:

• Submit a written request to support@deep11compusoft.com.
• Include your project details, reason for the refund, and any relevant supporting information.

4. Processing Time

Refunds, if approved, will be credited within 10–15 business days from the date of approval.

5. Contact Us